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This is a list of questions most likely asked in regard to the purchase and ownership of the My MC Gift Card. What is a MasterCard Gift Card? The MasterCard® gift card is a prepaid card that lets you shop everywhere that Debit MasterCard® is accepted. Your gift card looks like a debit MasterCard® or credit card but it is a prepaid card that has a set dollar amount limited to the amount of money placed on the gift card by the purchaser. It’s the perfect gift that is great to get and so easy to use. How do I activate my gift card? Your card will be activated within 48 hours of purchase. If you have problems using the card after this time period, please contact the financial institution where the card was purchased. How can the card be used? Your prepaid gift card can be used to make purchases at any mail order, online and point of sale merchants that accept Debit MasterCard®. Every time you use the gift card, the purchase amount is deducted from the balance on the card. It is important to keep track of your card purchases and to know your card balance before shopping because merchants can’t determine the amount of money available on your card. To ensure authorized use, be sure to sign the back of your gift card. Merchants will also ask you to sign a purchase receipt each time you use your card for purchases at the point of sale. How can I find out the balance on my gift card? Access your transaction history and balance information for free online at www.mymcgiftcard.com. Or, if you prefer, you can check your card information by phone at 1-800-840-0425. What if I want to purchase something that costs more than the remaining balance on my gift card? At the retailer’s option, you may pay for your purchase using a combination of your gift card, as well as cash, check, or a credit/debit card. Notify the cashier that you would like to pay for the difference/overage using another payment method first, and then pay the remainder with the balance of your gift card. Please note that most internet retailers will not permit two forms of payment for a single purchase. Are there any locations where the card cannot be used?Yes, the following types of transactions are restricted:
What do I do if I need to return an item purchased with my gift card? You will need to present your gift card at the time of merchandise return. Please remember to save your purchase receipt(s) and card even after you have spent all the money prepaid on the card in the event that you have merchandise returns. How long can I use the gift card? Your card will expire on the earliest occurrence of the following events: • One year from the date of card purchase. Following the expiration of your card, it is no longer valid and all transaction attempts will be declined. If there is a remaining value on the card, you may request within 12 months of card expiration that a refund check or new card be issued to you with all standard fees applying. What do I do if the card is lost or stolen? Please call 1-800-500-1044 immediately to limit
your losses. We cannot reimburse you for any card value that may
be used due to loss or theft. When reporting a lost or stolen card,
please have the following information available: • Card number Once you report the card lost or stolen, you may be eligible for a replacement card. Card replacement requests may take up to 30 days to process.
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